99% of orders received without complaint
Our statistics show that over 99% of all orders are received by our customers within their delivery expectations without complaint. For simplicity and no matter what the size or value of any order is, we implement a one time charge per order for deliveries within the UK. Even if we have to send a second or separate package, there is only one charge per order.
View our range of UK delivery services and important information below.
Collect in store (Edinburgh) - Ready next working day (Free)
FREE, no matter what item quantity, value or package dimension
Order will be ready for collection by the the next working day.
If you live or work close to our store, you may purchase and collect your order from us within our normal office opening hours of Monday to Friday, 09.30am to 6.00pm.
Your order will be picked, packed and ready to allow you to simply visit our store and collect. Please telephone Customer Services on 0131 662 4318 to confirm your order is ready before you arrive.
UK Standard Delivery (3-5 working days) - £3.95 (Free for orders over £60)
£3.95 per order, no matter what item quantity, value or package dimension
This service is not guaranteed
No claim for loss until 15 days from shipping (unless left with no signature at your instruction) Delivery days Monday to Saturday
You will need to collect from a Royal Mail sorting office if no-one is available at delivery time to sign
Item will be returned to us if not collected from Royal Mail sorting office within 14 days
100% UK coverage
Please place your order before 14:00 for same day shipping; orders placed after this cut off time will be shipped on the next working day
UK Next Day Delivery (Guaranteed for orders placed before 12 pm) - £7.95
£7.95 per order, no matter what item quantity, value or package dimension
Guaranteed Delivery. We will refund the difference between Next Day and 2-3 day delivery if not delivered next day.
No claim for loss until 15 days from shipping (Unless left with no signature at your instruction)
Delivery days Monday to Friday
Real time computerised parcel tracking service
Option for text and/or email notification
100% UK coverage